ed999 Privacy Policy
Here you will find complete details on how your personal information is collected, stored, used, and kept secure on the ed999 platform.
01. Introduction
ed999 ("we", "us", or "platform") provides a safe and reliable online casino and betting service for players in Bangladesh. This privacy policy explains how we collect, store, and use your personal information when you visit our website https://ed999.cam, register an account, or use any of our services.
By accessing our platform, you are considered to have given your consent to the terms of this privacy policy. If you disagree with any part of this policy, please stop using our services and contact us.
ed999 places the highest importance on user privacy. Our goal is to provide a transparent and trustworthy service while keeping your personal information secure. This document is updated regularly, and users are properly notified of any changes.
02. What Information We Collect
ed999 collects user information in several ways. The categories of information collected are described in detail below:
2.1 Information You Provide Directly
When you register on our platform or use our services, we collect the following information:
- Full name (as provided in Bengali or English)
- Email address
- Date of birth (for age verification — users must be at least 21 years old)
- Payment method details (bKash, Nagad, Rocket, Upay, or partial bank account number)
- Contact information (provided via live chat)
- Identity verification documents (copies of national ID or passport as part of the KYC process)
2.2 Automatically Collected Information
When you use our website, the following information is collected automatically:
- IP address and device identification information
- Browser type and version
- Operating system information
- Date and duration of platform access
- Pages viewed and navigation patterns
- Cookies and local storage data
2.3 Transaction-Related Information
Information related to our payment and gaming services, including:
- Deposit and withdrawal history
- Betting history and gameplay logs
- Bonus and promotion usage
- Transaction amounts and dates
03. How Information Is Used
ed999 uses collected information only for legitimate purposes. The main reasons we use your information are outlined below:
| Purpose | Description | Legal Basis |
|---|---|---|
| Account Management | Registration, login, and account verification | Performance of contract |
| Payment Processing | Deposit, withdrawal, and transaction verification | Performance of contract |
| Age Verification | Confirming that the user is 21+ | Legal obligation |
| Fraud Prevention | Detecting and preventing suspicious activity | Legitimate interest |
| Customer Support | Providing assistance via live chat and email | Performance of contract |
| Service Improvement | Analysing and improving the user experience | Legitimate interest |
| Responsible Gaming | Identifying problematic gaming patterns | Legal obligation |
We never sell your information or share it with third parties without authorisation. Your information is always protected in accordance with the ed999 privacy policy.
04. Information Protection and Security
ed999 has implemented industry-standard technical and organisational measures to protect users' personal information. The key components of our security framework are:
SSL/TLS Encryption: All data transmitted on our website is protected by 256-bit SSL/TLS encryption. This prevents third parties from intercepting or reading your information.
Secure Data Storage: User data is stored in encrypted databases. Payment information is never stored in full — only transaction reference numbers are retained.
Access Controls: Personal information is accessible only to authorised staff. All access is logged and audited regularly.
Security Testing: Our systems undergo regular security testing. Any vulnerabilities identified are resolved promptly.
Confidentiality Commitment: All our staff are bound by confidentiality agreements. Strict disciplinary action is taken against anyone who discloses user information to unauthorised persons.
4.1 Steps in the Event of a Data Breach
If a data breach occurs for any reason, ed999 will promptly take the following steps:
- Affected users will be notified within 72 hours of the incident being identified.
- The scope and impact of the breach will be assessed.
- Immediate protective measures will be taken.
- Necessary system changes will be made to prevent recurrence.
05. Sharing Information with Third Parties
ed999 never sells your personal information. However, information may be shared in the following limited circumstances as necessary to provide our services:
5.1 Service Partners
Our payment processing partners (bKash, Nagad, Rocket, Upay, and banks) will receive the information needed to complete your transactions. These partners are governed by their own privacy policies and may use your information only for transaction processing.
5.2 Technology Providers
Our game technology providers (such as PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming, etc.) may process gameplay-related data. They all comply with strict data protection standards.
5.3 Legal Requirements
We may disclose necessary information to law enforcement agencies in response to a valid order from a competent authority, a court order, or the needs of a fraud investigation. In such circumstances, we will provide only the minimum information required.
5.4 Business Transfers
In the event of a business merger or acquisition, user information may be transferred to the new entity. In such cases, the data protection standards under this privacy policy will continue to apply and users will be notified in advance.
06. Cookies and Tracking Technologies
ed999 uses cookies and similar tracking technologies on its website. Cookies are small data files stored in your browser that help us improve the quality of our services.
6.1 Types of Cookies
- Essential Cookies: Required for login sessions, security tokens, and core functionality. These cannot be disabled.
- Functionality Cookies: Used to remember your preferences (such as language and game settings).
- Analytics Cookies: Used to analyse website usage and improve our services.
- Security Cookies: Used to prevent fraudulent activity and unauthorised access.
6.2 Cookie Controls
You can manage cookies through your browser settings. However, disabling essential cookies may cause some platform features to not work correctly.
07. Your Rights and Choices
As an ed999 user, you have the following rights regarding your personal information:
Right to Access: You can find out at any time what information we hold about you. Submit a request via live chat or email.
Right to Rectification: If any of your information is incorrect, you can request that it be corrected. It is your responsibility to provide accurate information.
Right to Erasure: In certain circumstances, you can request that your information be deleted. However, some information must be retained for a specified period due to legal or regulatory obligations.
Right to Object to Processing: You can object to marketing communications or profiling.
Right to Data Portability: You can request your personal information in a structured, machine-readable format.
To exercise any of the above rights, contact us at [email protected] or via live chat. We will respond to your request within 30 working days.
08. Data Retention Period
ed999 does not retain your personal information for longer than necessary. The retention period depends on the nature and purpose of the information:
- Active Account Data: Retained in full for as long as the account remains active.
- After Account Closure: Transaction records and identity verification documents are retained for a specified period as required by law.
- Communication Logs: Customer service history is retained for a limited period for review purposes.
- Analytics Data: May be retained in anonymised form for an extended period without any user identification.
Once the specified retention period has passed, data is securely deleted or anonymised so that the user can no longer be identified.
09. Protection of Minors
ed999 is a 21+ platform. We do not knowingly collect information from minors or provide services to them.
Age verification must be completed at the time of registration. If we become aware that a user is under 21, that account will be suspended immediately and any information collected will be deleted.
If a parent or guardian believes their child has registered on our platform, please contact us at [email protected]. We will take immediate action.
10. Changes to the Privacy Policy
ed999 reserves the right to review and update this privacy policy from time to time. If there are any significant changes to the policy, we will notify users in the following ways:
- A notice will be displayed on the website's main page.
- Registered users will be informed by email.
- The date of the change will be noted at the top of this page under "Last Updated".
For significant changes, users will be given the opportunity to consent to the new policy. Continued use of the platform after the updated policy takes effect will be considered as your acceptance of the revised policy.
11. Applicable Law and Jurisdiction
This privacy policy has been prepared in accordance with applicable international data protection principles and best practices. ed999 is committed to maintaining the highest standards in protecting user privacy.
For any dispute or complaint regarding this policy or our data processing, you are encouraged to contact us directly in the first instance. We believe most issues can be resolved through dialogue.
12. Contact Us
If you have any questions, concerns, or requests about this privacy policy, please contact our data protection team:
Live Chat: Support available in Bengali 24 hours a day, 7 days a week. Use live chat for the fastest response.
Email: [email protected] — For privacy-related requests, write "Privacy Request" in the subject line.
Response Time: 30 business days for email requests; instant support on live chat.
We are committed to protecting your information
Have a question? Contact us directly — support available 24/7 in Bengali.
Contact us on Live Chat